Refund policy
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase and you have not informed us of any issues with your order, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software product\
- Various edible product
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Products with obvious signs of use
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet:
- First check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at sunnivegantrappin@gmail.com
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sunnivegantrappin@gmail.com and send your item to:
Address provided upon request
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will be informed of your return.
Shipping
To return your product, please mail it to:
Address provided upon request
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Responsibility for Insuring Packages
It is your sole responsibility to insure your order. Any shipped and uninsured packages will not qualify for a replacement, refund, store credit, or reimbursement of any kind. It is the purchaser’s responsibility to file and manage their own claim with our third-party vendor.
Any chargebacks filed will result in a $25 fee from our store in addition to any applicable damages.
For further assistance, please reach out to sunnivegantrappin@gmail.com.